Frequently asked questions
How much does shipping cost?
Shipping is completely free worldwide. There are no additional shipping charges at checkout, regardless of where your magical mail is being delivered.
Why is the price showing in a different currency?
Prices are displayed according to the country currently selected on our website. If the currency shown is incorrect, use the country selector in the top-right corner of the website. On mobile, you can find it inside the main menu.
If you are sending the adventure as a gift to someone in another country, please select the country where the magical mail will be delivered. You will be able to review the delivery address and final total before confirming payment.
Whose name should I enter in the delivery details?
Please enter the name of an adult associated with the delivery address — ideally the name displayed on the mailbox or doorbell. This helps ensure that the magical mail arrives safely.
The child’s name should be entered separately in the personalization section on the product page. This is the name we will use to personalize the adventure.