Refund policy
RETURN AND REFUND POLICY
Because EverWonder Post products are created and personalised according to the information provided by each customer, including the recipient’s name or family name and chosen language, all purchases are final to the fullest extent permitted by applicable law.
NO RETURNS FOR CHANGE OF MIND
We do not accept returns, exchanges or refund requests due to:
• Change of mind or an unwanted purchase
• Failure to cancel a Monthly Membership before its renewal date
• Incorrect name, family name, language or other personalisation information provided by the customer
• An incorrect, incomplete or outdated shipping address provided by the customer
• A recipient’s personal preference or loss of interest
• Postal delays outside the reasonable control of EverWonder Post
• Normal variations in colour, printing, paper, handmade details or decorative elements
Personalised products cannot be returned or resold. For this reason, they are not eligible for a return, exchange or refund except where required by applicable law.
MONTHLY MEMBERSHIP
Monthly Membership payments are non-refundable once processed. Cancelling a membership prevents future renewals only and does not refund the current billing period or any order already purchased, prepared, printed, processed or dispatched.
Any delivery already covered by a completed payment will continue to be fulfilled.
CHRISTMAS SEASON PASS
The Christmas Season Pass is a one-time prepaid purchase covering four personalised deliveries from September through December and does not renew automatically.
The Season Pass cannot be returned, cancelled or refunded after the order has been placed, except where required by applicable law.
Customers who order after a scheduled delivery month may receive previous chapters together with the next available delivery. This does not qualify the purchase for a refund or cancellation.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect each delivery when it arrives.
If an item is damaged, defective or materially different from the order because of an error by EverWonder Post, contact hello@everwonderpost.com as soon as reasonably possible. Please include:
• Your order number
• A description of the problem
• Clear photographs of the item and packaging, where applicable
Do not return an item unless instructed to do so by EverWonder Post.
Once the issue has been verified, EverWonder Post may provide a replacement or another remedy required by applicable law. A refund will only be issued where legally required or where an appropriate replacement cannot reasonably be provided.
CUSTOMER-PROVIDED INFORMATION
Customers are responsible for reviewing all names, language selections, personalisation details and shipping information before completing their purchase.
EverWonder Post is not responsible for errors resulting from information entered incorrectly by the customer. If the customer requests reproduction or reshipment because of such an error, additional product and postage charges may apply.
DELIVERY DELAYS, LOST MAIL AND UNDELIVERABLE ORDERS
Delivery dates are estimates and are not guaranteed. Postal services, customs processing, weather, public holidays and other circumstances outside the reasonable control of EverWonder Post may cause delays.
A postal delay does not automatically entitle the customer to a refund.
If an order appears to be lost, please contact hello@everwonderpost.com so that the circumstances can be reviewed. EverWonder Post may require the customer to wait until a reasonable delivery period has passed or cooperate with a postal investigation before a replacement or other remedy is considered.
EverWonder Post is not responsible for orders that cannot be delivered because the customer supplied an incorrect or incomplete address, failed to collect the item, refused delivery, or did not comply with local postal or customs requirements.
REFUNDS, WHEN APPROVED
If a refund is approved or legally required, it will be issued to the original payment method. Processing times may vary depending on the bank or payment provider.
Refunds will not be issued as cash, transferred to another payment method or provided to a person other than the original purchaser.
MANDATORY CONSUMER RIGHTS
Nothing in this policy excludes, restricts or overrides any consumer right or legal remedy that cannot lawfully be excluded under applicable law.
CONTACT
For questions about an order or this policy, contact: