Cancellation policy
PURCHASE OPTIONS CANCELLATION POLICY
EverWonder Post products are prepared and personalised according to the information selected or provided by the customer, including the recipient’s name or family name and the chosen language. Because these products are made to the customer’s specifications and are clearly personalised, all purchases are final to the fullest extent permitted by applicable law.
MONTHLY MEMBERSHIP
The Monthly Membership renews automatically each month until cancelled.
Customers may cancel their membership at any time before the next renewal date through their customer account or by contacting hello@everwonderpost.com.
Cancellation prevents future renewals only. It does not cancel or refund a payment that has already been processed. No full or partial refunds, credits or returns are provided for the current billing period or for any personalised delivery that has already been purchased, prepared, printed, processed or dispatched.
Deliveries already covered by a completed payment will continue to be fulfilled.
CHRISTMAS SEASON PASS
The Christmas Season Pass is a one-time prepaid purchase covering four personalised deliveries from September through December. It does not renew automatically.
Because the complete Season Pass is purchased in advance and its contents are personalised for the recipient, it cannot be cancelled, returned or refunded after the order has been placed, except where required by applicable law.
If an order is placed after a scheduled delivery month, previous chapters may be sent together with the next available delivery. This does not qualify the order for cancellation or refund.
RETURNS AND CHANGE OF MIND
EverWonder Post does not accept returns or provide refunds or exchanges for change of mind, unwanted purchases, incorrect language or personalisation information entered by the customer, failure to cancel before a renewal, or delays caused by an incomplete or incorrect delivery address.
Customers are responsible for reviewing all personalisation, language and delivery information before completing the purchase.
DAMAGED, DEFECTIVE OR INCORRECT ORDERS
Nothing in this policy limits any mandatory consumer rights under applicable law.
If an item arrives damaged, defective, or materially different from the order because of an error by EverWonder Post, the customer must contact hello@everwonderpost.com as soon as reasonably possible and provide the order number, a description of the issue and, where applicable, photographs.
After verification, EverWonder Post may provide a replacement or another remedy required by applicable law. A refund will only be issued where legally required or where an appropriate replacement cannot reasonably be provided.
SHIPPING DELAYS AND ADDRESS ERRORS
Postal delivery dates are estimates and may be affected by postal services, customs, weather, public holidays or other circumstances outside the reasonable control of EverWonder Post. Such delays do not automatically entitle the customer to a refund.
EverWonder Post is not responsible for failed delivery caused by an incorrect, incomplete or outdated address supplied by the customer. Additional charges may apply if an order must be reproduced or reshipped.
To request a cancellation of future Monthly Membership renewals or report a problem with an order, contact: